Returns & Warranty

Warranty Period and Conditions

HandshoeMouse is supplied with a three year warranty.
When claiming warranty, a copy of your purchase confirmation from your supplier is required.

Warranty does not apply for:

• Normal wear and tear of mouse sliders
• Loss of cable or antenna
• Damaged cable or antenna
• Mouse Body damage due to maltreatment (e.g. mouse being dropped etc.)
• Mouse that has been opened without our written consent
  
  

Return Merchandise Authorization (RMA) Procedure:

In case you need to return a product to Hippus for whatever reason, first get in touch with us at [email protected] and ask for a Return Merchandise Authorization (RMA) code

HandshoeMouse RMA Conditions EEC

First, please contact [email protected] and provide us with:

• The Model number of your mouse e.g. M2UB-LC
• The serial number at the bottom of your mouse (s/n…….)
  
  

If you wish to return or replace (wrong size or version) the HandshoeMouse shipping costs are at your expense except in case of a production (technical) issue.

If you wish to return we will refund your purchase price provided that the HandshoeMouse

• is returned within 14 days after delivery
• is in a perfect condition
• the body has not been opened
• the mouse has not been tampered with
• it is in its original box, with all the original contents
• a copy of the original invoice is included
  
  

In case of a technical defect we will refund your return shipping cost under the following conditions:

• you have to contact support to establish if a return is required
• a technical defect is to be established by our staff upon inspection
• we will either repair or replace your mouse
• if we establish no technical issue we will return the product at your (shipping) cost
  
  

RMA Conditions outside EEC

First, please contact [email protected] and provide us with:

• The Model number of your mouse e.g. M2UB-LC
• The serial number at the bottom of your mouse (s/n…….)
  
  

If you wish to return or replace (wrong size or version) the HandshoeMouse shipping costs are at your expense except in case of a production (technical) issue.

If you wish to return we will refund your purchase price provided that the HandshoeMouse

• is returned within 14 days after delivery
• is in a perfect condition,
• the body has not been opened
• the mouse has not been tampered with
• it is in its original box, with all the original contents
• a copy of the original invoice is included
  
  

In case of a technical defect we will refund your return shipping cost under the following conditions:
you have to contact support to establish if a return is required

• a technical defect is to be established by our staff upon inspection
• we will either repair or replace your mouse
• if we establish no technical issue we will return the product at your (shipping) cost