3 years warranty
The Only Mouse Offering 3 Years Warranty.
Plus: Ongoing Global Support.
We Make Sure You Enjoy Mousing Again.
Warranty Period and Conditions
HandshoeMouse is supplied with a three year warranty.
When claiming warranty, a copy of your purchase confirmation from your supplier is required.
Warranty does not apply for:
- Normal wear and tear of mouse sliders
- Loss of cable or antenna
- Damaged cable or antenna
- Mouse Body damage due to maltreatment (e.g. mouse being dropped etc.)
- Mouse that has been opened without our written consent
Return Merchandise Authorization (RMA) Procedure:
In case you need to return a product to Hippus for whatever reason, first get in touch with us at [email protected] and ask for a Return Merchandise Authorization (RMA) code
HandshoeMouse RMA Conditions EEC
First, please contact [email protected] and provide us with:
- The Model number of your mouse e.g. M2UB-LC
- The serial number at the bottom of your mouse (s/n…….)
If you wish to return or replace (wrong size or version) the HandshoeMouse shipping costs are at your expense except in case of a production (technical) issue.
If you wish to return we will refund your purchase price provided that the HandshoeMouse
- is returned within 14 days after delivery
- is in a perfect condition
- the body has not been opened
- the mouse has not been tampered with
- it is in its original box, with all the original contents
- a copy of the original invoice is included
In case of a technical defect we will refund your return shipping cost under the following conditions:
- you have to contact support to establish if a return is required
- a technical defect is to be established by our staff upon inspection
- we will either repair or replace your mouse
- if we establish no technical issue we will return the product at your (shipping) cost
RMA Conditions outside EEC
First, please contact [email protected] and provide us with:
- The Model number of your mouse e.g. M2UB-LC
- The serial number at the bottom of your mouse (s/n…….)
If you wish to return or replace (wrong size or version) the HandshoeMouse shipping costs are at your expense except in case of a production (technical) issue.
If you wish to return we will refund your purchase price provided that the HandshoeMouse
- is returned within 14 days after delivery
- is in a perfect condition,
- the body has not been opened
- the mouse has not been tampered with
- it is in its original box, with all the original contents
- a copy of the original invoice is included
In case of a technical defect we will refund your return shipping cost under the following conditions:
you have to contact support to establish if a return is required
- a technical defect is to be established by our staff upon inspection
- we will either repair or replace your mouse
- if we establish no technical issue we will return the product at your (shipping) cost